Frequently Asked Questions:
Q. How do I search for products on the Brasseler USA website?
A. You have two options for searching for Brasseler products.
- The top of each page contains a field where you can search by order code or product name.
- Using the browsing feature you can search for product by category segment.
Q. How do I order products online?
A. To order products on the Brasseler USA website you need to create an online account that is linked to your current Brasseler USA Customer account. Once you are logged into your online account adding products to your cart is easy.
Q. Why can’t I receive the advertised price on the Brasseler USA website?
A. All online orders are reviewed by your assigned inside account manager to ensure you are getting optimal pricing for the products you are ordering
Q. How do I request an account?
A. Requesting an account that’s linked to your existing Brasseler Customer number is easy. Simply fill out the request form and you will receive a confirmation email normally within 24-48 hours.
Q. How do I change my account password?
A. Sign into your online account and select the “edit account” button on the right side menu.
Q. How do I contact my local Brasseler representative?
A. If you do not know your local Brasseler representative, contact us at 1-800-841-4522
Q. How long do I have to wait before my online account is set up?
A. Allow 24-48 hours for your account to be active. We’ll send you an email notification that your online account is linked to your existing Brasseler account and is ready for you to use.
Q. Can I review my past order history?
A. Reviewing your order history is easy with the Brasseler website. Sign into your online account and select “order history” in the column on the right side of the page.
Q. Can I create a shopping list?
A. Yes you are able to create a shopping list once you are signed in under your account. Each product page features a drop down list that will allow you to add the product to an existing shopping list or create a new shopping list.
Q. Can I change the “ship to address” for my order?
A. For security reasons your address and account information cannot be changed using this site. Please call us at 1-800-841-4522 if you need to change your information such as contact info, address, etc.
Q. How can I change my shipping options?
A. The shipping options for online shopping use are the same are your Brasseler USA account.
Please call us at 1-800-841-4522 if you need to change your shipping options.
Q. How secure is my information?
A. We value your privacy and personal information and so we protect your credit card information with several layers of strong encryption during the ordering process.
Q. How do I change or cancel my order once it has been submitted?
A. If you have already submitted your order and would like to make changes contact Brasseler USA directly at 1-800-841-4522.
Q. How much do you charge for shipping and handling?
A. No extra charge for ordering online. Our normal shipping and handling charges apply. We offer a variety of options, with UPS ground and 2nd Day Air the most common choices. Shipping charges can be viewed when you place your order. For detailed information contact Brasseler USA directly at 800-841-4522
Q. What other ways can I order?
A. If you do not want to use our online site for placing orders you can contact Brasseler USA directly at 1-800-841-4522
Q. What forms of payment I can use?
A. With your online order, Brasseler USA welcomes Visa, MasterCard, American Express and Discovery. You also have the option of phoning us with your credit card payment or paying by check that can be mailed direct to our Corporate Office at Brasseler USA / 1 Brasseler Boulevard / Savannah, GA 31419.
Q. Student orders
A. Online ordering for students is unavailable at this time. Please call one your school’s inside account manager at 800-841-4522 for ordering information
Q. International Order Inquiries
A. We are presently limiting shipments to North America
Q. I am a Brasseler Customer living in Canada. How do I view my pricing and place orders?
A. For pricing and ordering in Canada, please contact your Inside Account Manager in our Quebec City office @ 800-363-3838.
